Contact Us

Customer Support

Contact Us

We are here to help. If you have any questions about your order, products, sizing, shipping, returns, or exchanges, please contact the Avqerine customer support team.

Email Support

Need assistance?

Send us an email and our support team will review your request as soon as possible.

Email Us

Response Time

24–48 business hours

We usually respond within 24–48 business hours. Response times may be slightly longer during weekends, public holidays, or peak seasons.

How We Can Help

Support Topics

Order Support

Questions about order confirmation, order status, changes, or cancellation requests.

Product & Sizing

Help with product details, size guide, fit suggestions, color selection, or styling questions.

Shipping Updates

Assistance with shipping confirmation, tracking updates, delivery delays, or address issues.

Returns & Exchanges

Support for return requests, exchange requests, refund questions, or damaged items.

For Faster Support

If you are contacting us about an existing order, please include the following information in your email:

Order number
Email used at checkout
Full name
Clear description of your question
Photos if the item is damaged or incorrect

Store Information

Store Name

Avqerine.shop

Website

avqerine.shop

Store Address

48 LONG CROFT, TAKELEY, BISHOP'S STORTFORD, ENGLAND, CM22 6RX, Bishop's Stortford, CM22 6RX, United Kingdom