What We Collect

Order details, contact details, shipping information, payment-related information, and website usage data.

Why We Use It

To process orders, arrange delivery, provide support, improve our store, prevent fraud, and comply with legal obligations.

Your Choices

You may request access, correction, deletion, restriction, objection, or withdrawal of consent where applicable.

1. Information We Collect

When you use our website, place an order, create an account, subscribe to emails, or contact us, we may collect the following types of information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address
• Order information, such as products purchased, order number, payment status, shipping details, return requests, and customer service history
• Payment-related information processed through Shopify’s secure checkout system and payment service providers
• Account information, if you create or use a customer account on our website
• Marketing information, such as email subscription preferences and communication preferences
• Technical information, such as IP address, browser type, device information, cookies, pages viewed, referring website, and website usage data

2. How We Use Your Information

We use your personal information to operate our store and provide our services, including:

• Processing, confirming, and fulfilling your orders
• Arranging shipping, delivery, tracking, returns, and exchanges
• Processing payments and preventing fraudulent transactions
• Providing customer support and responding to your inquiries
• Sending order confirmations, shipping updates, return updates, and service-related messages
• Improving our website, products, services, and shopping experience
• Sending promotional emails or marketing communications where permitted or with your consent
• Complying with legal, tax, accounting, security, and regulatory obligations

3. Legal Basis for Processing

Where applicable, we process your personal information based on one or more of the following legal bases:

• To perform a contract with you, such as processing and delivering your order
• To comply with legal obligations, such as tax, accounting, fraud prevention, or regulatory requirements
• For our legitimate business interests, such as operating our store, improving services, protecting our website, and preventing misuse
• With your consent, such as for certain marketing communications or cookie settings where required

4. Payment Processing

Payments on our store are processed through Shopify’s secure checkout system and available payment providers shown at checkout. Avqerine does not directly store your full credit card or debit card details. Payment information is handled by Shopify and payment service providers according to their own security and privacy practices.

5. Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business and provide our services, including:

• Shopify, which powers our online store and checkout
• Payment processors and fraud prevention services
• Shipping carriers, logistics providers, and delivery partners
• Email, marketing, analytics, advertising, and customer support service providers
• Professional advisers, legal authorities, regulators, or law enforcement where required by law

We do not sell your personal information in exchange for money. However, some advertising, analytics, or data-sharing activities may be considered “sharing” or “sale” under certain privacy laws. Where required, we will provide applicable privacy choices or opt-out options.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to keep the store functioning properly, remember preferences, analyze website performance, improve user experience, and support marketing or advertising activities where enabled.

You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

7. Email Marketing

If you subscribe to our email list or agree to receive marketing communications, we may send you updates about new arrivals, promotions, offers, and store news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

8. Data Retention

We keep personal information only for as long as necessary to provide our services, process orders, handle returns or disputes, comply with legal obligations, maintain business records, prevent fraud, and protect our legitimate interests. When information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

9. International Transfers

Because our store uses Shopify and other service providers, your personal information may be processed, transferred, or stored in countries outside your country or region. Where required, we rely on appropriate safeguards to help protect personal information transferred internationally.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information where applicable
• Request restriction of certain processing activities
• Object to certain processing activities, including certain marketing or profiling activities where applicable
• Withdraw consent where processing is based on consent
• Request a copy of your personal information in a portable format where applicable

To exercise your privacy rights, please contact us using the email address listed below.

11. Your Privacy Choices

Depending on your location, you may have the right to opt out of certain data sharing, targeted advertising, or marketing communications. You can manage marketing emails by using the unsubscribe link in our emails. Where applicable, privacy choices may also be available through our website settings, cookie banner, or data-sharing opt-out options.

12. Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

14. Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites. Please review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or operational practices. Any updates will be posted on this page with a revised “Last Updated” date.